1. Information We Collect

We collect information that you choose to provide when using WeMemento, creating a story, purchasing a product, contacting us, or otherwise interacting with our website.

2. How We Use Your Information

We use information primarily to provide, operate, maintain, and improve the WeMemento service.

3. Photos & Personalized Information

Personalization is at the heart of WeMemento. You may choose to provide photographs and personal details so that we can create a story specifically for the intended recipient.

Information About Children

WeMemento may receive information about children because customers may create personalized stories for children. This can include a child's name, age, appearance, interests, family information, and photographs.

4. Information You Choose Not to Provide

Some information is necessary for particular WeMemento features. If you choose not to provide certain information, some features may not work as intended.

• Without an email address, we may not be able to communicate with you about your order or provide digital delivery.
• Without shipping information, we may not be able to deliver a printed product.
• Without personalization information, we may not be able to create the requested personalized story.
• You do not need to provide optional information simply because the website offers the opportunity to do so.

5. When We May Share Information

We do not treat your personal information as something to be publicly displayed simply because you use WeMemento.

Information may need to be shared with service providers or other parties when reasonably necessary to operate the service you requested. For example, information may need to be processed by providers supporting website functionality, order processing, payment processing, digital delivery, personalization, or physical product fulfillment.

We may also disclose information where required to comply with applicable law, respond to valid legal processes, protect our rights, or address security or fraud concerns.

6. Payments & Order Information

When you purchase a WeMemento product, payment information may be processed through the payment service used for the transaction.

We use order information to identify your purchase, provide customer support, fulfill products, and manage the transaction.

WeMemento does not need to use your payment information for purposes unrelated to the transaction and service you requested.

Specific payment information may be handled directly by the payment provider according to that provider's own privacy practices.

7. Cookies & Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember certain preferences, understand how the website is used, and improve the customer experience.

The specific cookies and technologies used may depend on the website tools, plugins, analytics, payment systems, advertising tools, or other services active on the website.

Your browser may provide controls for managing cookies. Disabling certain cookies may affect some website functionality.

8. Communications

We may contact you when necessary to provide the service you requested, including order confirmations, delivery information, customer support responses, or important service-related communications.

If we introduce optional marketing communications, those communications should provide an appropriate way to manage your preferences where applicable.

9. How We Protect Information

We take reasonable steps to protect information handled through the WeMemento service against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, storage system, or method of electronic transmission can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing the requested service, maintaining order records, handling customer support, meeting business requirements, and addressing legal or security matters.

The exact retention period may depend on the type of information and why it is needed.

11. Your Privacy Choices

Depending on the information involved and the circumstances, you may contact us to ask about personal information associated with your WeMemento account or order.

• Ask what personal information we hold in connection with your order or interaction with us.
• Ask us to correct inaccurate information.
• Ask about deletion of information where deletion is appropriate and legally available.
• Ask questions about how your information is used for the WeMemento service.
• Contact us if you have concerns about the handling of your personal information.

Some information may need to be retained where necessary for legitimate business, contractual, security, accounting, or legal purposes.

12. Third-Party Services

WeMemento may use third-party services to support website hosting, payment processing, communications, analytics, digital delivery, personalization, order fulfillment, or other business functions.

Those third parties may process information according to their own terms and privacy policies. We encourage customers to review the privacy practices of third-party services when relevant.

13. External Links

Our website may contain links to other websites or services. WeMemento is not responsible for the privacy practices of websites that we do not control.

When you follow an external link, we recommend reviewing the privacy policy of that website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, business practices, or legal requirements change.

When we make changes, we will update the "Last Updated" date shown at the beginning of this policy.

15. Contact Us

If you have questions about this Privacy Policy, want to ask about personal information associated with your order, or have a privacy concern, please contact WeMemento.

Email: support@wememnto.com